:root{--paper:#f1eee7;--card:#fbfaf6;--line:#cfc8bb;--ink:#22211f;--muted:#6c6962;--orange:#c94f1c;--pale:#f7e7dc;--green:#33684e;--red:#a23e2e;--shadow:0 20px 60px #302e2b0a;font-family:"PingFang SC","Microsoft YaHei","Noto Sans SC",sans-serif;color:var(--ink);background:var(--paper);font-synthesis:none}
*{box-sizing:border-box}body{margin:0;background:radial-gradient(ellipse at 80% 2%,#edd3bd6b,transparent 40%),var(--paper);min-height:100vh}a{color:inherit;text-underline-offset:4px}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}:focus-visible{outline:3px solid var(--orange);outline-offset:4px}button{cursor:pointer}button:disabled{cursor:wait;opacity:.55}.topbar{max-width:1320px;margin:auto;min-height:94px;padding:22px 40px;display:flex;align-items:center;gap:36px;border-bottom:1px solid var(--line)}.brand{font-size:19px;font-weight:800;letter-spacing:.08em;text-decoration:none;line-height:1.1}.brand span{display:block;font-size:10px;letter-spacing:.24em;color:var(--orange);margin-top:6px}.topbar nav{display:flex;gap:26px;margin-left:auto;font-size:14px}.topbar nav a{text-decoration:none;padding:8px 0}.topbar nav a[aria-current=page]{border-bottom:2px solid var(--orange)}.language select{background:transparent;border:1px solid var(--line);border-radius:4px;padding:8px;color:var(--ink)}main{max-width:1240px;margin:auto;padding:52px 40px 80px;min-height:calc(100vh - 176px)}.eyebrow{color:var(--orange);font-size:11px;font-weight:800;letter-spacing:.13em;margin:0 0 20px}h1,h2,h3,p{margin-top:0}h1{font-family:Georgia,"Noto Serif SC",serif;font-size:clamp(38px,4.6vw,65px);line-height:1.07;letter-spacing:-.035em;font-weight:400;max-width:820px;margin-bottom:22px}h2{font-family:Georgia,"Noto Serif SC",serif;font-weight:400;font-size:30px}h3{font-size:17px}.intro{color:var(--muted);font-size:17px;line-height:1.7;max-width:620px}.banner{border-left:3px solid var(--orange);background:var(--pale);padding:14px 18px;color:#663a23;font-size:13px;line-height:1.6;margin:20px 0}.demo{border:1px dashed var(--line);background:transparent;color:var(--muted);margin:0 0 24px}.layout{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:40px;align-items:start;margin-top:32px}.search{background:var(--card);border:1px solid var(--line);padding:22px;border-radius:9px;box-shadow:var(--shadow);margin-bottom:24px}.search label{font-weight:700;font-size:13px}.search input{margin-top:10px}.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:24px}.chip{border:1px solid var(--line);background:transparent;padding:9px 13px;border-radius:30px;font-size:12px}.chip[aria-pressed=true]{background:var(--ink);color:var(--card);border-color:var(--ink)}.result-count{font-size:12px;color:var(--muted)}details{border-bottom:1px solid var(--line);padding:20px 0}summary{font-weight:650;font-size:16px;cursor:pointer;list-style:none;padding-right:25px;position:relative}summary::-webkit-details-marker{display:none}summary:after{content:"+";position:absolute;right:2px;top:-2px;color:var(--orange);font-size:22px;font-weight:400}details[open] summary:after{content:"−"}details p{line-height:1.8;color:var(--muted);margin:16px 24px 2px 0;font-size:14px}.side-card{background:var(--ink);color:var(--card);padding:30px 26px;border-radius:9px;position:sticky;top:24px}.side-card .eyebrow{color:#ffa878}.side-card p{color:#d4cec5;line-height:1.7;font-size:14px}.side-card .button{background:#f1eee7;color:var(--ink);margin-top:10px}.side-card small{display:block;color:#d4cec5;font-size:12px;line-height:1.6;margin-top:20px}.journey{margin-top:36px;padding:22px 0;border-top:1px solid var(--line);font-size:12px;color:var(--muted);line-height:1.8}.journey strong{display:block;color:var(--ink);margin-bottom:5px}.button{display:inline-block;background:var(--orange);color:#fff;border:1px solid transparent;border-radius:5px;padding:14px 22px;text-decoration:none;font-weight:700;text-align:center;font-size:14px}.button.secondary{background:transparent;color:var(--ink);border-color:var(--line)}.panel{background:var(--card);border:1px solid var(--line);padding:30px;border-radius:10px;box-shadow:var(--shadow)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.field{display:flex;flex-direction:column;gap:9px;margin-bottom:24px;min-width:0}.field label{font-size:14px;font-weight:700}.field small,.muted{font-size:12px;color:var(--muted);line-height:1.7}.field input,.field select,.field textarea,.search input{border:1px solid var(--line);border-radius:4px;background:#fffefb;color:var(--ink);width:100%;padding:13px;min-width:0}.field textarea{min-height:140px;resize:vertical;line-height:1.6}.field input[type=file]{font-size:13px;max-width:100%}.check{display:flex;gap:12px;align-items:flex-start;font-size:13px;line-height:1.6;margin:8px 0 24px}.check input{margin-top:4px}.alert{color:var(--red);background:#f6eae5;border-left:3px solid var(--red);padding:14px 16px;font-size:14px;line-height:1.7;white-space:pre-wrap}.alert:empty{display:none}.actions{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin-top:20px}.case-list{display:grid;gap:14px;margin-top:20px}.case-card{display:grid;grid-template-columns:1fr auto;gap:12px;background:var(--card);border:1px solid var(--line);padding:24px;border-radius:8px;text-decoration:none}.case-card:hover{border-color:var(--orange)}.case-card h3{margin:8px 0 12px}.case-card p{margin:0;color:var(--muted);font-size:14px;line-height:1.6;overflow-wrap:anywhere}.case-number{font-size:11px;color:var(--orange);font-weight:800;letter-spacing:.05em}.pill{display:inline-block;align-self:start;white-space:nowrap;background:#e9e5dd;color:#514c44;padding:7px 10px;border-radius:20px;font-size:11px;font-weight:700}.pill[data-state=resolved]{background:#e0eee5;color:var(--green)}.pill[data-state=waiting_customer]{background:var(--pale);color:var(--orange)}.meta{display:flex;flex-wrap:wrap;gap:10px 24px;font-size:12px;color:var(--muted);margin-top:20px;line-height:1.8;overflow-wrap:anywhere}.messages{display:grid;gap:16px;margin:24px 0}.message{background:var(--card);border:1px solid var(--line);border-radius:8px;padding:24px;overflow-wrap:anywhere}.message.reply{border-left:4px solid var(--green)}.message.note{background:#fff5d9;border-style:dashed}.message header{display:flex;gap:12px;justify-content:space-between;font-size:12px;margin-bottom:12px}.message time{color:var(--muted)}.message p{white-space:pre-wrap;line-height:1.7;margin:0;font-size:15px}.admin-filters{display:grid;grid-template-columns:1fr 240px;gap:20px}.admin-filters .field{margin:0}.admin-filters .search{margin:0}.status-counts{display:flex;gap:12px;flex-wrap:wrap;margin:28px 0}.stat{border-top:2px solid var(--line);padding:12px 30px 12px 0;font-size:12px;color:var(--muted)}.stat b{display:block;font-family:Georgia,serif;font-size:32px;font-weight:400;color:var(--ink);margin-bottom:5px}.honeypot{position:absolute;left:-10000px;top:auto;width:1px;height:1px;overflow:hidden}footer{border-top:1px solid var(--line);max-width:1240px;margin:auto;padding:28px 40px;display:flex;justify-content:space-between;gap:24px;font-size:12px;color:var(--muted)}footer>span{letter-spacing:.15em;font-size:10px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.loading{padding:60px 0;color:var(--muted)}.ticket-wrap{max-width:880px}.ticket-wrap h1{font-size:44px;margin-top:24px}.preview-image{max-height:180px;max-width:100%;object-fit:contain;object-position:left;border-radius:5px}.help-entry{margin-top:12px}
@media(max-width:850px){.topbar{padding:20px 24px;gap:20px;flex-wrap:wrap}.topbar nav{order:3;flex-basis:100%;gap:22px;margin:0;font-size:13px}.language{margin-left:auto}main{padding:36px 24px 60px}.layout{grid-template-columns:1fr;gap:28px}.side-card{position:static}.side-card .button{width:auto}.form-grid{grid-template-columns:1fr;gap:0}.admin-filters{grid-template-columns:1fr}.panel{padding:22px}.case-card{padding:20px;grid-template-columns:1fr}.case-card .pill{justify-self:start}.message header{flex-wrap:wrap}.ticket-wrap h1{font-size:36px}footer{padding:24px}.status-counts{gap:6px}.stat{padding-right:20px}h1{max-width:660px}}
@media(prefers-reduced-motion:no-preference){.hero{animation:arrive .45s ease-out}@keyframes arrive{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}